UAE PDPL compliant Privacy Policy.

Trace Route Fleet Vehicles Management LLC, operating as FleetFix (“FleetFix”, “we”, “us”, or “our”), is committed to safeguarding the operational, commercial, and personal data entrusted to us. This Privacy Policy governs the collection, use, disclosure, and protection of information obtained through our software platforms (FleetFix Sync, FleetFix Flow, Driver Pro), our vetted garage management portals, and our operational advisory services across the United Arab Emirates.

Our data handling practices comply with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (“UAE PDPL”) and relevant Emirate-level regulatory guidelines, including Dubai Digital Authority standards and DIFC Data Protection Law.

In delivering hybrid fleet orchestration and repair management services, we process the following categories of data:

• Fleet & Asset Telemetry: Vehicle identification numbers (VIN), plate numbers, make/model, live odometer readings, engine hours, DTC diagnostic fault codes, fuel burn, and sensor telemetry ingested via GPS/CANbus integrations.
• Driver & Operator Details: Driver names, corporate employee IDs, contact phone numbers, RTA driver license status, and digital pre-trip inspection walkaround logs including photos of vehicle condition.
• Commercial & Compliance Records: RTA Mulkiya registration documents, passing test certificates, Civil Defense permits, food transport municipal approvals, commercial trade licenses, and insurance policy certificates.
• Financial & Invoicing Data: Purchase orders (LPOs), repair estimates, garage job cards, parts invoices, and VAT registration credentials necessary for FTA-compliant accounting reconciliation.

We process information exclusively for legitimate commercial fleet management and contractual fulfillment purposes:

• To schedule and execute preventive maintenance cycles and emergency breakdown repairs across our vetted garage network.
• To audit workshop estimates, parts pricing, and warranty coverage, preventing unearned or duplicate commercial expense.
• To automate 30-, 15-, and 7-day compliance renewal escalations for Mulkiya registrations and permits, avoiding fleet impoundment.
• To generate unified, audited electronic invoices and export structured accounting files to customer ERP systems.

FleetFix does not sell, lease, or monetize customer data. Data is shared only with strictly authorized operational partners under binding confidentiality and data protection agreements:

• Vetted Workshop Partners: Vehicle technical specifications and reported symptoms are provided to the designated workshop to facilitate physical repair execution.
• Spare Parts Distributors: Part serial numbers, VINs, and delivery bay locations are shared for wholesale parts fulfillment.
• Motor Insurance Providers: Inspection photos, job cards, and repair cost statements are shared with underwriting insurers or TPAs upon authorized fleet claim filing.
• Regulatory Authorities: Where required by applicable UAE statutory mandates (e.g., RTA, Asateel telematics compliance audits).

FleetFix implements enterprise-grade technical and organizational safeguards. All data is encrypted in transit using TLS 1.3 and at rest using AES-256. Fleet data is stored in tier-3 sovereign cloud infrastructure compliant with UAE national data residency standards. Operational records are retained for the duration of the commercial agreement plus statutory audit periods prescribed by UAE commercial and tax legislation.

Under the UAE PDPL, authorized client personnel and drivers have the right to access, rectify, or request the erasure of their personal information held by FleetFix, subject to legal and regulatory retention obligations.

To exercise these rights or discuss privacy practices, contact our Data Protection Office at privacy@fleetfix.ae or +971 4 888 6789.