Enterprise Terms of Service for fleets.

These Enterprise Terms of Service (“Terms”) constitute a legally binding agreement between Trace Route Fleet Vehicles Management LLC (“FleetFix”) and the business entity or commercial fleet operator (“Client”, “you”) subscribing to FleetFix software, managed maintenance coordination, parts procurement, or vetted workshop dispatch services. By accessing our platform or issuing an authorized repair work order, you agree to be bound by these Terms.

FleetFix grants Client a non-exclusive, non-transferable right to access and utilize the FleetFix ecosystem:

• FleetFix Sync (Enterprise FMS): Cloud software suite for asset records, maintenance schedules, driver inspections, and ERP integration.
• FleetFix Flow (Managed Maintenance): Hands-off maintenance management executed by Dedicated Fleet Advisors, routing vehicles through vetted UAE repair centers.
• Parts Fulfillment: Direct-to-bay dispatch of OEM and OES certified commercial vehicle components.

All workshop maintenance and repairs are initiated via digital job cards or automated threshold triggers. Client designates authorized operational managers empowered to approve estimates exceeding defined expense thresholds.

FleetFix agrees to uphold the commitments described in our SLA Guarantee and any response windows set out in Client’s Service Agreement. Priority commercial breakdown response applies across 5 Emirates. While FleetFix coordinates vetted garage execution diligently, turnarounds for specialized heavy mechanical failures remain subject to verified part availability.

FleetFix guarantees that parts supplied through our network meet or exceed OEM specifications. Installed components are backed by a minimum 6-month or 15,000 km warranty. FleetFix’s automated ledger blocks repeat billing for parts failing under active coverage. Warranty claims require prompt notification and verification by a FleetFix technical advisor. Full coverage terms are set out in the SLA Guarantee.

Invoices are generated electronically in full conformity with UAE Federal Tax Authority (FTA) regulations and include applicable VAT. Standard corporate payment terms are Net 30 days from invoice issuance unless alternate credit terms are agreed in the Commercial Schedule. Disputed line items must be reported within 10 business days of invoice receipt; undisputed portions remain payable as scheduled.

To the maximum extent permitted under UAE law, FleetFix shall not be liable for indirect, consequential, or incidental losses, including lost revenue, delivery delays, or driver downtime arising from workshop performance beyond our direct control. FleetFix maintains comprehensive commercial liability insurance covering vehicles while under custody and control within vetted network bays.

These Terms shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Any dispute, claim, or controversy arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent Courts of Dubai (or, if agreed in writing, the DIFC Courts).